Customer Service and Support Agent

We are looking for a Customer Service Agent (CSA) to answer calls from our current customers as well as new customers with accuracy and efficiency. Customer Service Agents are the first contact of our company. This job requires multi-tasking abilities with follow-through. Team oriented and results driven a must. Our job is to help our customers schedule service technicians to handle their pest control needs. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

  • Manage large volume of incoming calls.
  • Generate sales orders.
  • Identify and assess customers’ needs.
  • Build relationships with customer accounts through open and interactive communication.
  • Handle customer complaints and provide appropriate solutions.
  • Follow communication procedures, guidelines, and policies.

Skills Needed

  • Proven customer support experience..
  • Active listening skills with pleasant phone tenor.
  • Ability to use data bases, proficiencies in typing and Office 365.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Excellent communication and presentation skills.

Job Types: Full-time, Part-time

Salary: $15.00 – $20.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off.
  • Vision insurance

Schedule:

  • 8-hour shift
  • Day shift
  • Weekend availability

Apply online at:https://budgetpestcontrolpgh.com/

Job Types: Full-time, Part-time

Pay: $15.00 – $20.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • 8 hour shift
  • Day shift

Weekly day range:

  • Monday to Friday
  • Weekends as needed

Work setting:

  • In-person

Application Question(s):

  • Are you able to work weekends and some evenings if required?

Education:

  • High school or equivalent (Required)

Experience:

Apply for this position

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