Category Archives: Local Businesses

How Businesses Can Improve Customer Experience and Online Visibility No ratings yet.

How businesses can improve customer experience and online visibility

Plenty of small businesses have a support inbox that’s a bit of a mess and a website nobody’s looked at properly in a year, and they treat those as two separate worries. Support is somebody’s side job. Marketing is somebody else’s. Customers don’t see any of that. They see “the business”, and they either find […]

Why Most Local Businesses Stop Getting Google Reviews — And How to Fix It No ratings yet.

Pull up the Google Business Profile of almost any local company and scroll to the reviews. There’s a pattern you’ll see over and over. A burst of reviews right after the profile went up. Maybe another little run when the owner remembered to ask. Then long stretches where nothing new shows up at all, sometimes […]